Advice on faulty Hagon shock

[blah]

It was about a year ago that I had a Hagon rear shock fitted to the bike and yesterday on the way to work, the shock blew. I have only done about 6000 miles on it and had to get a garage to pick the bike up as the handling was so bad.

After speaking to the garage, I have been told that the shock is knackered and needs to be sent off to Hagon to be repaired, however I have incurred £100 labour fees and will have to cover the cost of the postage. This is all down to Hagon supplying a faulty shock and they have stated that they will not compensate me for the fees, which I feel is unfair given it is down to their product.

I have just forked out £300 have work done on the bike and I am really skint at the moment so cannot afford this extra £100, but my bike is my lifeline and I need it for work.

Does anyone know of a procedure I can go through to get Hagon to cover the cost of these fees?

Any help or advice is much appreciated. Bloody bike is bankrupting me at the moment!

[christhedivvy]

you could twist someones arm on here to remove it for u and get it sent off to hagon for a free re build?

[Deleted]

Well under the Sale of Goods Act (1979) or Supply of Goods and Services Act (1982) your contract is with the garage that fitted the shock in the first place, NOT hagon, so it's the garage you're going to have to go after.

The section here is the one that requires goods to be "Of satisfactory quality, as described, fit for purpose and last a reasonable length of time". As I see it your best bet there is the "last a reasonable length of time" clause, I think most reasonable people would agree a shock should be expected to last more than 6000 miles, so you have a claim against the garage that fitted it for the repair and all costs directly related to it. I think that would include the labour for the investigation, as well as removal and fitting the replacement but probably not your travel costs or incidental expenses. Citizen's advice could tell you more clearly but that's my take on it.

EDIT: Oh and if it originally cost more than £100 ( well duh ) and you paid for it on a credit card, there may be additional rights under Section 75 of the Consumer Credit Act

[bobh]

Feb 8, 2012 12:09:55 GMT @astaroth said:

Well under the Sale of Goods Act (1979) or Supply of Goods and Services Act (1982) your contract is with the garage that fitted the shock in the first place, NOT hagon, so it's the garage you're going to have to go after.

This would apply if the garage that fitted it also supplied it. But if the garage just did the fitting, I can't see there is a claim against them. Unless of course it was incorectly fitted and that was what caused the problem.

The credit card one might stand up, though.

[Deleted]

That's a fair point bob, I was assuming that the garage did both, if blah bought it then the claim would be against Hagon instead yeah. I'm not sure if the costs of the removal and fitting would then be claimable against Hagon or not, I'd guess yes but I'm not sure