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Post by missjamielouise on Jan 4, 2013 19:47:20 GMT
Hello everyone. I'm new to the Yamaha diversion, in fact it's my first proper bike. I passed my test in December and bought a J reg diversion from a near by Yamaha dealers. I don't want to name and shame them. Anyway, when we viewed the bike the fork seals needing replacing and the shop said they would do them for me. A week later my dad picked the bike up and they told us they had done them. My dad rode home (12 miles) and the bike was sat for 5 days. We started fitting some extras when my dad noticed the seals were leaking again, so as the bike is under warranty for 3 months we phoned the shop who said they would fit new bushes this time around. So the bike went away and they did this. This was 3 weeks ago, a few days ago the fork seals were leaking again, this time my dad was pretty annoyed and phoned the shop. They told him they would collect the bike again and replace the forks completely. Today they called me and said they took to forks apart and have cleaned them out and replaced bits and put it back together. Which isn't what they said they would do. I can collect it tomorrow if the seals haven't leaked over night apparently. My dad says if it happends again I should take the bike back and get my money back. this is my first bike and I'm not having a good time  Also what's annoying they haven't once apologised or offered me a courtesy bike. What would you do? Jamie |
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Post by m40man on Jan 4, 2013 19:59:25 GMT
... They told him they would collect the bike again and replace the forks completely. Today they called me and said they took to forks apart and have cleaned them out and replaced bits and put it back together. Which isn't what they said they would do. I'm not surprised - replacing the forks would be very expensive (if new ones) or just as likely or not to present the same problem (if secondhand ones)  . I'd see how it goes this time around - but I personally haven't had great experiences with bike shops' mechanical talents . Perhaps there is an underlying reason why these forks keep leaking - bent, scored, etc. But it could just be that they skimped first times, just replacing the seals, & that this time new bushes, if fitted, will sort it out. Best of luck - but if you decide to pursue returning it, don't leave it too long. |
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Post by Deleted on Jan 4, 2013 20:00:02 GMT
Swat up on the sale of goods act and threaten them with it. You might have a good case for getting your money back.
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Post by General Gman on Jan 4, 2013 21:43:34 GMT
They do sound more than a little incompetent
Sounds like the fork tubes are knackered (or they've got a short-sighted Koala fitting the seals), but replacing those isn't massively expensive if they had to.Certainly if it's not fixed this time, you should be thinking about getting your money back if you can
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Post by bobh on Jan 4, 2013 21:55:39 GMT
As leaking forks are an MoT failure it's quite clear that the bike is not "fit for purpose" as it was sold to you. So go for a refund under the Sale of Goods Act if they don't sort it out properly. Don't be tempted to try to fix it yourself or pay anyone to fix it, as that will give them a let-out.
If you post whereabouts in the country you're located it's possible there might be a knowledgeable member nearby who could have a look at the bike and advise.
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Post by jip on Jan 4, 2013 21:56:52 GMT
Hi jamielouise The citizens advice may come in useful but whatever a shop sells you must be FIT FOR PURPOSE, this obviously isnt and because theyve offered to fix it means theyre admitting liability. Its a horrible position to be in ive been there with a 2 year old car with DPF problems give CAB a call and give the shop s**t. Get a refund and buy from one of the guys off here.  Jip Let us know how you get on. |
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Post by soggybiker on Jan 4, 2013 22:33:12 GMT
Both legs or only one? If both check the legs are straight.
Just a thought...often with recurring fork deal problems there is a tiny nick in the fork leg which is trashing the seals. Every time a new seal is fitted it cuts a groove in the new seal and the leak comes back. If the leg is stripped check the area around the seal and the play if anything is found gentle application of wet and dry to the spot usually fixes the problem.
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Post by sledgegreen on Jan 5, 2013 2:48:46 GMT
As Gordy says, the Sale of Goods Act is your friend and some time spent swotting up on it will pay dividends. I note that you refer to a three month warranty, but few warranties actually give any additional benefits over SOGA and very few give anywhere near the length of protection of SOGA. In many cases, a warranty is little more than an excuse for the trader to say "that isn't covered by the warranty", "sorry, the warranty has expired" or "the warranty doesn't cover new parts, only repairs".
The main points of SOGA are that the goods must fulfil the following requirements:
1. Must be fit for any purpose which might reasonably be anticipated.
2. Must be fit for any purpose which is made known to the seller.
3. Must be of acceptable quality.
4. Must comply with any description which has been provided.
SOGA says that for the goods fail any of these requirements is a breach of contract, and that is important. Most contracts are normally enforceable for six years, which easily outstrips most warranties. And contract law specifies some remedies which warranties do not.
SOGA also has some minor requirements, of which the one which I have found most useful is that repairs etc should be carried out at no cost or inconvenience to the customer. So, if they say "bring it round and we will have a look" you are entitled to tell them to come and pick it up (and to return it when fixed). If you are having to get buses or taxis to work, tell them that you expect them to pay the excess cost, or provide a loan vehicle. If running a loan vehicle is more expensive to run than the faulty vehicle, tell them to pay the excess costs.
Be very wary of accepting a repair under warranty. Many warranties are a form of insurance, so if the repair is done as a warranty claim, the cost is borne by the insurance provider. If there is a better way of doing the repair which is not covered by the warranty, the cost of that repair would be borne by the seller. In your case, the warranty might cover replacement seals (free to the dealer) but not replacement forks (which would cost the dealer £xxx).
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Post by Deleted on Jan 5, 2013 8:46:02 GMT
Also bear in mind any faults reported during the warranty period need to be attended to after the warranty period is over.
This fact told to me by a neighbour in the motor trade.
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Post by missjamielouise on Jan 5, 2013 15:33:07 GMT
Hello everyone. Thank you all for your advice and tips. Today I picked up the bike and took it to my dad so he could check it over, he has 25 years of experience with many different bikes plus he's my dad so I trust him. Anyway, the bike had developed a misfire and the forks were still leaking. Unfortunately this was the last straw for us. They had now had 4 opportunities to solve the forks leaking. We took the bike straight back to the dealer and the mechanic took one look and agreed they were leaking. They said they would fit new forks but again no courtesy bike or apology. So I now have my money back and I'm on the look out for another bike. So in just under a month Ive passed my test, bought a bike and taken the bike back. Not impressed with the dealer as this was my first bike and I was hoping they would look after me to keep me going back.... Thanks again for your advice! Jamie  |
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Post by jonnyingram on Jan 5, 2013 16:46:00 GMT
Good for you, getting your money back. Best thing it sounded as if that bike was going to be a constant source of trouble. Asking Dad ;D thats what Dads are for. I am sure that if you give your area one of the forum members who is near will advise you. Keep us all informed on your progress Jonny  |
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Post by CD on Jan 5, 2013 17:35:04 GMT
My brother's girlfriend has had problems with many bike shops. They seem to think female bikers are idiots. Getting your money back proved this lot of muggers just how wrong that is. It may be best to get Dad to help buy the next bike. His experience (not because he's a male) should avoid getting another duffer. |
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Post by jip on Jan 5, 2013 18:50:00 GMT
Yay what a result good for you dont let it put you off but see if anyone on this forum has one for sale at least youll be able to get a true sale. Well done Jip Worth a fortune this forum. |
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Post by pilgrim on Jan 5, 2013 19:01:41 GMT
Always a hassle but well done! Now, about this name and shame? Sorry, just being mischievous. Good luck in finding a replacement. |
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Post by CD on Jan 5, 2013 19:42:27 GMT
Deffo Name and shame. They need a good kikkin.
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Post by Fiasco on Jan 5, 2013 19:47:04 GMT
Sorry to hear it didn't work out this time, but sounds like money back was for the best.
Plenty of decent models about though, keep an eye on the for sale and wanted section
Good luck
Dave
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Post by CD on Jan 5, 2013 19:52:08 GMT
Unless you are really small, don't discount the Diversion 900. It can be restricted if necessary. Its heavy compared to the 600, but once rolling you don't notice the weight. I actually feel more confident at low speed and filtering on the 900 than I ever did on the 600.
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Post by lionelrees on Jan 5, 2013 22:00:03 GMT
Name and shame. We don't want to use this bike shop.
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Post by missjamielouise on Jan 6, 2013 14:52:39 GMT
Ok, naming and shaming.... It's a Yamaha dealers in Gravesend, Kent. www.a2motorcycles.co.uk/Ive not named them directly so I'm not guilty, ;D Ive just pointed you in the right direction. Jamie |
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Post by max900 on Jan 6, 2013 15:15:41 GMT
Ok, naming and shaming.... It's a Yamaha dealers in Gravesend, Kent. www.a2motorcycles.co.uk/Ive not named them directly so I'm not guilty, ;D Ive just pointed you in the right direction. Jamie added to the list of dealers never to call into ;D as several members ahve said if you have any questions fire away the members of this forum may ahve come together for there love of the Divvy 6 or 9 but there backgrounds are very far reaching and there knowlegde database is huge, even if they dont know the answer they will have an idea where to look ;D |
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Post by jonnyingram on Jan 6, 2013 16:20:29 GMT
Look like Pikeys too me.
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Post by bobh on Jan 6, 2013 22:33:37 GMT
Funny, I just bought a brake caliper from them on eBay. They had both sides available, though with different ending dates, and mine was the only bid. When it was clear that I was going to get the first one for peanuts they pulled the second one, which was a bit annoying.
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Post by billywhizz on Jan 7, 2013 10:15:59 GMT
hope it doesn't put you off getting/looking at another 600 divi.....
afterall, it was the dealer, not the machine
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Post by sledgegreen on Jan 7, 2013 16:02:07 GMT
Hi Jamie
Have you found a new bike yet? What did you get/are planning to get?
Most of the people on this forum are former owners of a Diversion, so you are fully qualified to be a member even if you choose something else as your next bike.
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Post by missjamielouise on Jan 7, 2013 20:06:11 GMT
Hi all. Ive not been put off the bike at all, its just finding one near me. Ive been looking at all different bikes at the moment but the insurance prices are whats going to push my decision. I found out last night that a friend of a friend also bought a bike from the same dealers and it went bang a few weeks after purchase and they refused to give him a refund so I'm very lucky in that respect. Jamie |
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Post by jip on Jan 7, 2013 20:13:45 GMT
Take a look at the Suzuki Bandit 600 a great machine in my opinion having owned one for a couple of years a while ago i would have another and cheap insurance too.
Jip
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